Terms of Use

Terms and Conditions

Last updated: October 04, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Account means a unique account created for You to access our Service or parts of our Service.

Country refers to: New Zealand

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Decode Pain and Jacquie Kieck.

Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

Free Trial refers to a limited period of time that may be free when purchasing a Subscription.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website and courses.

Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.

Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to Decode Pain, accessible from https://decodepain.mykajabi.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods

By making use of the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to make use of the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods or Service availability
Errors in the description or prices for Goods or Services
Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating of the the Service. Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Servie and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

All Orders purchased are subject to a one-time payment. Payment can be made through various payment methods we have available.

Payment cards (credit cards or debit cards) are subject to validation checks and authorisation by Your card issuer. If we do not receive the required authorisation, We will not be liable for any delay or non-delivery of Your Order.

Subscriptions

IMPORTANT: Automatic Renewal Terms

READ THIS CAREFULLY BEFORE PURCHASING A SUBSCRIPTION

Your subscription will automatically renew at the end of each billing period (weekly, monthly, or annually, depending on your plan) and your payment method will be charged automatically unless you cancel before the renewal date.

What This Means for You:

Your subscription continues indefinitely until YOU cancel it
Your payment method will be automatically charged for each renewal period
The charge will be for the same subscription price (unless we have notified you of a price change)
You must cancel before your renewal date to avoid being charged for the next period

How to Avoid Being Charged:

To avoid being charged for the next renewal period, you must cancel your subscription at least 24 hours before your renewal date. You can cancel through:

Your Account settings page, or
By emailing us at [email protected]

Renewal Reminders:

We will send you an email reminder at least 7 days before your subscription is due to renew. This reminder will include:

Your upcoming renewal date
The amount you will be charged
How to cancel if you do not wish to renew
Instructions for accessing your account settings

Please ensure your email address is current in your account settings to receive these reminders.

Your Authorisation:

By purchasing a subscription, you expressly agree to this automatic renewal feature and authorize us (and our payment processor) to charge your payment method automatically at the end of each billing period until you cancel.

Where to Find Your Renewal Date:

Your renewal date is displayed in your Account settings page. You will also receive an email receipt after each successful renewal charge.

Subscription Period

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.

At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.

Subscription Cancellations

How to Cancel:

You may cancel Your Subscription renewal at any time through either:

Your Account settings page, or
By emailing us at [email protected]

When Cancellation Takes Effect:

Your cancellation will take effect at the end of Your current paid Subscription period. This means:

You will retain full access to the Service until the end of the period You have already paid for
No further charges will be made after Your current period ends
Your subscription will NOT automatically renew
You are responsible for cancelling Your subscription before the renewal date

Cancellation Timing:

You may cancel at any time during Your subscription period
We recommend cancelling at least 24 hours before Your renewal date to ensure processing
Cancellations submitted less than 24 hours before your renewal date, or after your renewal date, will take effect at the end of the next billing period (meaning You will be charged for one additional period)

Confirmation:

Once You submit a cancellation request, You will receive an email confirmation within 48 hours confirming:

Your cancellation request has been received
The date Your subscription will end
Your final date of access to the Service

No Refunds for Partial Periods:

You will not receive a refund or credit for any remaining days in Your current Subscription period. We do not provide pro-rated refunds for early cancellations.

Billing

You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.

Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Subscription Refunds

Paid Subscription fees are non-refundable except when required by law under the Fair Trading Act 1986 or Consumer Guarantees Act 1993.

You will not receive a refund or credit for any remaining days if You cancel mid-period.

Statutory Rights:

Nothing in this policy affects Your statutory rights under New Zealand's Fair Trading Act, Consumer Guarantees Act, or equivalent consumer protection laws. Where We are required by law to provide a refund, remedy, or compensation, We will do so in accordance with applicable consumer protection legislation.

Discretionary Refunds:

In exceptional circumstances, certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company. To request consideration of a discretionary refund, contact us at [email protected] with details of your situation.

Company-Initiated Cancellations and Service Failures

If We Cancel Your Subscription:

If Decode Pain cancels Your subscription for any reason other than Your breach of these Terms, You will be entitled to a pro-rated refund for any unused portion of Your subscription period.

Service Failures:

If the Service experiences a Major Failure (as defined by New Zealand consumer law), You may be entitled to:

A pro-rated refund for the period during which the Service was not available
Cancellation of Your subscription with a refund for the unused portion
An extension of Your subscription period to compensate for the outage

What is a Major Failure:

A "Major Failure" includes situations where:

The Service is completely unavailable for more than 72 consecutive hours due to issues within Our control
The Service does not match the description provided at the time of purchase
The Service is not fit for its intended purpose and cannot be easily fixed

To Request a Service Failure Refund:

Contact us at [email protected] within 30 days of the service failure
Provide details of the failure and how it affected Your use of the Service
We will investigate and respond within 14 business days

Service Failures do NOT include:

Temporary outages of less than 72 hours
Issues caused by Your internet connection or device
Scheduled maintenance (provided We gave reasonable notice)
Your inability to access due to forgotten passwords or user error
Third-party service disruptions (e.g., payment processor downtime)

Pro-Rata Calculation:

Pro-rated refunds will be calculated as: (Total subscription fee ÷ number of days in subscription period) × number of unused days remaining

Free Trial

The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time.

You may be required to enter Your billing information in order to sign up for the Free Trial.

If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You canceled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.

At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Access and Data After Subscription Ends

Service Access:

When Your subscription ends (whether by cancellation or non-renewal):

Your access to all subscription-only content, courses, and materials will be immediately terminated
You will no longer be able to log in to Your subscriber account
Any in-progress courses or materials will become inaccessible

Your Personal Data:

Upon subscription termination, Your personal data will be handled as follows:

Retained Information:

Account information (name, email) will be retained for up to 12 months to:
- Comply with our legal and tax obligations
- Prevent fraud and abuse
- Allow You to easily reactivate Your subscription if desired
Transaction records will be retained for 7 years as required by tax and financial regulations

Deleted Information:

Your payment information is never stored by Us (it is held by our payment processor, Stripe)
Usage data and analytics will be anonymised within 90 days
Your access credentials will be deactivated immediately upon subscription end

Your Rights:

You have the right at any time to:

Request a copy of Your personal data (email [email protected])
Request immediate deletion of Your personal data (subject to legal retention requirements)
Update or correct Your personal data while Your subscription is active

For full details on data retention and Your rights, please see our Privacy Policy.

Reactivation:

If You wish to reactivate Your subscription after cancellation:

You may sign up again at any time at the then-current subscription price
Previous course progress or materials may not be restored
Your previous account information may be restored if reactivating within 12 months

Free Trial

The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time.

You may be required to enter Your billing information in order to sign up for the Free Trial.

At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

REFUND POLICY

If you are not satisfied with the course for any reason, we offer a straightforward 14-day money-back guarantee.

How to Request a Refund

To request a refund, please:

Submit your request within 14 calendar days of your original purchase date
Email us at [email protected]
Include the following information:

Your full name
The email address used for purchase
A brief reason for your refund request (optional but helpful for improving our course)

Refund Processing

Once we receive your refund request:

We will verify your purchase details and eligibility
Your refund will be processed within 30 business days
The refund will be issued to the original payment method used for purchase
You will receive an email confirmation once your refund has been processed
Your access to all Decode Pain Mini Course materials will be immediately revoked upon refund processing

Terms and Conditions

Eligibility:

Refund requests must be submitted within 14 calendar days of the original purchase date
After the 14-day period expires, all sales are final
This policy applies to first-time purchases only
If you have previously purchased and received a refund for this course, you are not eligible for another refund

Course Access:

During the 14-day refund period, you have full access to all course materials
We encourage you to review the course content within this timeframe to determine if it meets your needs
Access to all course materials, videos, and resources will be removed upon completion of the refund process

Discount Codes and Promotions:

Refunds apply regardless of whether you used a promotional code or discount at purchase
The full amount you paid (after any discounts) will be refunded

Policy Abuse: We reserve the right to refuse refunds in cases where we detect patterns of abuse, including but not limited to:

Multiple purchases and refund requests of the same course from the same individual
Violation of our Terms of Use or sharing of course materials with unauthorized parties

We trust our customers to use this policy in good faith.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 NZD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: [email protected]

By visiting this page on our website: https://decodepain.mykajabi.com/